Taking on more jobs is the best way for service-based organizations to grow their businesses and revenue streams. However, it can be a balancing act to attract and service new business while also continuing to manage current customers – without spreading your workforce’s resources too thin! Here are three ways to obtain and schedule more jobs, while ensuring your workforce has the available bandwidth.
Accept new service requests 24/7.
Only accepting new service requests during business hours severely limits your ability to address new customer requests. Providing a way for any customer to request service from your business on your website (or via your social media channels) helps you to view newly submitted service requests at the beginning of each day and distribute your employees more efficiently. Moreover, having an extended-hours dispatcher (and after-hours technicians) can also help you by ultimately driving more revenue for your business. Having an expanded timeframe to accept more jobs allows you regularly attract and satisfy more customers.
Communicate and schedule your specialized services.
Openly advertising the various skillsets of your workforce also helps you target more clients in a specialized way by allowing them to select the right types of service more specifically. This is a crucial way to limit productivity lapses and ensure that more advanced tasks have qualified employees working on them (particularly if they require certain certifications to be completed). However, for all your other typical work orders, you should select your nearest available employee in the field and send them to the newly identified work location to sustain output and avoid leaving your customers without efficient service.
Implement workforce tools to deliver efficiently with excellence.
New technologies can help you effectively manage your deskless employees and ensure your staff have ample time each day to serve new and recurring customers. The more time your employees spend with customers (free of manual administrative processes), the more they can delight your customers and reduce unnecessary travel to your office. Plus, with additional free time each day from fewer mundane and costly manual processes, you can spend more time rolling out new marketing strategies to bring in more business.
Obtaining and scheduling more jobs is how your service-based business can drive more revenue. Are you sure your workforce has every tool necessary right now to maximize service to all customers?
Share this post:
About the author : Andrew Forest
Drew Forest is a writer, marketer, and content creator. He enjoys traveling, fantasy football, and watching Tampa Bay sports teams win championships.
Encore & Geotab Drive
Gain even greater insight into the daily activities of your fleet using the combination of Geotab and Actsoft. Geotab devices provide detailed data collection and seamless integration with our solutions; learn more about the ways your vehicles are being used daily with the power of this tandem.
Actsoft partnered with Odin to provide our solutions overseas, through payment processing integrations. Odin helps us support user management for our software; customers can also purchase our products through Odin’s billing platform.
VisTracks powers our Electronic Logging Device (ELD) solution, which enables transportation businesses to easily automate their hours of service logs, remain in governmental compliance, and reduce their potential to incur costly fines.
Integration between Actsoft solutions and BeWhere’s software products is available. Take your team’s asset tracking, cellular data connectivity, and field insight a step further with effective, cross-application compatibility.
CalAmp tracking devices for vehicles and assets alike are compatible with Actsoft solutions, making it easy for you to efficiently monitor your equipment and fleet cars. Help your team enhance accountability, safety, and savings through a combination of easily installed hardware and intuitive software.
Our partnership with Uniden is ideal for companies looking to gain advanced diagnostics on their fleets. Uniden’s extensive product listing of car electronics like radios, dash cams, radar detectors, and in-vehicle communicators work in concert with Actsoft’s solutions to better connect your vehicles to the company headquarters.
Kyocera offers a wide range of mobile devices, ranging in design from traditional phones to ultra-durable handset technology. Actsoft is able to equip organizations in a variety of different industries with solutions for improved business, while Kyocera supplies the technology they can flawlessly operate on.
Our software is the perfect complement to Apple’s user-friendly technology. Equip your workforce with the devices and solutions it needs for optimized productivity during daily operations with Apple and Actsoft.
Actsoft and Sanyo teamed up to merge intuitive business management software with the technology of today. This partnership allows us to provide you with all the tools your team needs for improved workflows, better coordination, and optimized productivity.
Motorola’s mobile technology works in tandem with our solutions to provide extra versatility to your business practices. Coupled with our software’s features, Motorola’s reliable devices make connecting your workforce simpler than ever to do.
We’re able to bundle certain solutions of ours (including our Electronic Visit Verification options) with Samsung devices to help your team achieve as much functionality as possible, while keeping rates affordable. Use these combinations for accurate recordkeeping, improved communication, and smarter data collection in the field.